Reviews

How does VouchedFor verify reviews are genuine?

Ensuring the reviews on our public website are legitimate, genuine reviews is of utmost importance to us.. We have a range of robust measures in place to ensure reviews are genuine, including: Review…

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Our guidelines for client reviews

To ensure that your reviews are of maximum help to others looking for advice, please follow the below guidelines. Our guidelines for client reviews. We love hearing about your experiences as a client…

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Calculation of overall rating

Verified Profiles: Overall Star Rating Score An adviser's overall profile rating out of 5 stars is a weighted average of the overall rating of client reviews and first impression reviews in which fir…

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Why are reviews so important?

Why are Reviews so Important? After signing up, the next step should be to start getting reviews! Reviews are essential for getting the most out of your VouchedFor profile. If you are new to the worl…

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When would VouchedFor remove a review?

In the rare case we remove reviews, these are the circumstances that it would take place. Genuine, independent reviews of the advisers on the VouchedFor website are a vital element of the VouchedFor…

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Referral Generator Feature

Our Verified and Unlimited memberships allow advisers to invite clients to refer friends or family to them.. Many advisers tell us referrals are the best source of new business. We also know from our…

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Our review verification policy

We conduct regular checks on the validity of reviews to ensure they remain trusted by consumers, and powerful for advisers. To aid us in these checks, we may contact advisers to ask for evidence of t…

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Integrating Reviews Into Your CRM

If you'd like to integrate the review process into your CRM, you can use your unique profiles links, for example, adding them to any automated emails you have that go to clients. To find your client…

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How many review requests should I send?

To get the most out of VouchedFor, it is very important to keep building reviews. They are a measure of trust and reputation. Reviews are important as they: Drive client referrals - 83% of clients ar…

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3 simple ways to invite reviews

Wondering how to start building up reviews on your VouchedFor profile? There are 3 simple ways to grow your VouchedFor review number. 1. Inviting client reviews Invite all of your existing clients to…

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Annual Feedback

What is Annual Feedback? . You can opt-in to 'Annual Feedback'. If you opt in, clients who previously left reviews will be auto-invited to leave an annual follow-up review on the anniversary of their…

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Client Reviews: 3 Top Tips When Asking for Feedback

3 Top Tips When Asking for Feedback. 1. Make it clear how much you value feedback. Advisers sometimes view asking clients for reviews in a similar way to asking for a favour. However, if you make cle…

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How Can a Client Amend a Review?

If a client would like to make any amendments to a review that has already been left, please ask them to send us an email to customer_service@vouchedfor.co.uk detailing the changes they would like to…

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How can I invite my clients to review me?

There are multiple different ways that you can build your reviews on your profile. Our product director, Caroline, has put together a video to talk through the different ways that you can build revie…

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How to set up an email template with your review link inside

STEP 1: Set up an email template in your email client, using our suggested wording below... Hi [first_name], It was great to meet you recently! As mentioned, I thought you might find it helpful to re…

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How to use the VouchedFor review invite tool

Inviting regular client reviews is key to success on VouchedFor. Why? More prospects will see your clients rate you highly, your clients will see it's not just them who thinks you're great and your r…

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New Client Experience Questions

New Client Experience Questions . VouchedFor's review form has always included several optional questions, which around half of reviewers will complete. In the past, these were mainly demographic que…

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Using existing testimonials for VouchedFor

Have existing client testimonials already? Great! Simply ask your client to confirm they want to leave it on VouchedFor through our tool! Should you already have existing testimonials from clients th…

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What happens to reviews when an adviser moves firms?

VouchedFor has always collected reviews at the individual level. We know that this is important to consumers as it drives complete transparency on an adviser’s total track record. In recent years we'…

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What is a First Impression?

First Impressions are reviews that prospects or enquirers can leave. Prospect first impressions When sending a review invite , you can select 'prospect' as a type of reviewer. Asking for these review…

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What should I do if I get a negative review?

Negative reviews are rare as most clients are happy with their adviser. If you do happen to receive a less-than-positive review however, don't worry! The best thing you can do is reply to it. Your re…

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What will my clients receive when I send them a review request?

Our system will send them an email on your behalf. See how this looks and what it can entail! Initial Request: When you request a review from your clients, they will receive an email with the review…

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Who can leave me a review?

Who can leave a review and how often can they do this? Reviews are your opportunity to build a good reputation in VouchedFor. There are different types of users you can invite to leave a review. Clie…

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Why is my review not showing?

You've received a review but it is not showing? There could be several reasons for this: 1. You have not verified the review. You will be able to verify the review by: Logging into your account. Clic…

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