Reviews

Translating the review form into other languages
Edited 4 months ago
If you want to complete the review form and view the questions in another language, you can use the Google Chrome translation feature to do this. Step...
How does VouchedFor verify reviews are genuine?
Edited 5 months ago
We have a range of robust measures in place to ensure reviews are genuine, including: Reviewers must confirm they have been a client in the last 5 yea...
Why are reviews so important?
Edited 2 years ago
After signing up, the next step should be to start getting reviews! Reviews are essential for getting the most out of your VouchedFor profile. If you ...
Our guidelines for client reviews
Edited 2 years ago
We love hearing about your experiences as a client! To ensure that your reviews are of maximum help to others looking for advice, please follow the be...
Calculation of overall rating
Edited 2 years ago
Verified Profiles: Overall Star Rating Score An adviser's overall profile rating out of 5 stars is a weighted average of the overall rating of client ...
When would VouchedFor remove a review?
Edited 2 years ago
Genuine, independent reviews of the advisers on the VouchedFor website are a vital element of the VouchedFor service. We want VouchedFor customers to ...
Integrating Reviews Into Your CRM
Edited 2 years ago
If you'd like to integrate the review process into your CRM, you can use your unique profiles links, for example, adding them to any automated emails ...
Referral Generator Feature
Edited 2 years ago
Many advisers tell us referrals are the best source of new business.  We also know from our data that 79% of clients are more likely to refer their ad...
Annual Feedback
Edited 2 years ago
If you opt in, clients who previously left reviews will be auto-invited to leave an annual follow-up review on the anniversary of their review (or on ...
What is a First Impression?
Edited 2 years ago
Prospect first impressions When sending a review invite , you can select 'prospect' as a type of reviewer.  Asking for these reviews after your first...
New Client Experience Questions
Edited 2 years ago
VouchedFor's review form has always included several optional questions, which around half of reviewers will complete. In the past, these were mainly ...
What happens to reviews when an adviser moves firms?
Edited 2 years ago
VouchedFor has always collected reviews at the individual level. We know that this is important to consumers as it drives complete transparency on an ...
How many review requests should I send?
Edited 2 years ago
Drive client referrals - 83% of clients are more confident referring their adviser to their friends having read their VouchedFor reviews* Build confid...
Why is my review not showing?
Edited 2 years ago
You will be able to verify the review by: Logging into your account Click the Reviews tab on the left-hand side Find the review you wish to verify. ...
How Can a Client Amend a Review?
Edited 2 years ago
If a client would like to make any amendments to a review that has already been left, please ask them to send us an email to  customer_service@vouched...
Our review verification policy
Edited 2 years ago
We conduct regular checks on the validity of reviews to ensure they remain trusted by consumers, and powerful for advisers. To aid us in these checks,...
3 simple ways to invite reviews
Edited 2 years ago
1. Inviting client reviews Invite all of your existing clients to review your services. This is a great way to demonstrate to clients that you value ...
Who can leave me a review?
Edited 2 years ago
Reviews are your opportunity to build a good reputation in VouchedFor.  There are different types of users you can invite to leave a review.  To leave...
How can I invite my clients to review me?
Edited 2 years ago
Our product director, Caroline, has put together a video to talk through the different ways that you can build reviews:
How to use the VouchedFor review invite tool
Edited 2 years ago
Inviting regular client reviews is key to success on VouchedFor. Why? More prospects will see your clients rate you highly, your clients will see it'...
What will my clients receive when I send them a review request?
Edited 2 years ago
When you request a review from your clients, they will receive an email with the review request which includes the text that you have included persona...
How to set up an email template with your review link inside
Edited 2 years ago
Hi [first_name], It was great to meet you recently! As mentioned, I thought you might find it helpful to read reviews from my other clients. I'd be ve...
What should I do if I get a negative review?
Edited 2 years ago
Negative reviews are rare as most clients are happy with their adviser. If you do happen to receive a less-than-positive review however, don't worry! ...
Using existing testimonials for VouchedFor
Edited 2 years ago
Should you already have existing testimonials from clients that you would like to add to your VouchedFor profile from another platform this can be don...
Client Reviews: 3 Top Tips When Asking for Feedback
Edited 2 years ago