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Risks

Not sure they're on the most suitable mortgage

How to improve your score: Understand your client’s goals To find the most suitable mortgage for your client, you need to understand: - Their present situation - Their preferences - What they’re tryi…

Updated by VouchedFor Team

Might feel uncomfortable talking about personal issues

How to improve your score: Starting your conversations Establish Rapport. Rapport extends beyond small-talk. Finding genuine common ground to talk about which connects you to your client. In each int…

Updated by VouchedFor Team

Long-term plans not discussed when getting a mortgage

How to improve your score: Focus on goals It’s important to clearly establish your client’s goals. This is much broader than the mortgage they’ve come to talk about, but what they’re hoping to achiev…

Updated by VouchedFor Team

Only talk to their adviser about finances

How to improve your score: Starting your conversations Establish Rapport. Rapport extends beyond small-talk. Finding genuine common ground to talk about which connects you to your client. In each int…

Updated by VouchedFor Team

Would not ask a question until the next scheduled meeting

How to improve your score: Emphasise Throughout Explain & Repeat. Assuming your ongoing service allows unlimited contact, ensure this is explained and emphasised at outset. Repeat it in each subseque…

Updated by VouchedFor Team

Barely read the correspondence they receive

How to improve your score: Be clear that your communications need to be read Emphasise importance. From your initial conversations, emphasise that your communications will include important informati…

Updated by VouchedFor Team

Correspondence they received was unclear

How to improve your score: Easy to read Summarise. Where possible, it’s good to summarise and provide key information upfront and then cross-reference to other documents for more detail. For example,…

Updated by VouchedFor Team

Client didn't receive any correspondence

How to improve your score: Be clear that your communications need to be read Emphasise importance. From your initial conversations, emphasise that your communications will include important informati…

Updated by VouchedFor Team

Speak to their adviser less than once a year

How to improve your score: Regular touch points Follow up from all meetings with a communication (client portal, email or letter) outlining the key concepts and agreed actions. This re-enforces what…

Updated by VouchedFor Team

Did not discuss the risks associated with the mortgage they took out

How to improve your score: Relate explanations to your client’s circumstance When explaining risks, relate them to the client’s own circumstances, using elements from their lives to illustrate the si…

Updated by VouchedFor Team

Not sure if they're on-track to achieve their goals

How to improve your score: Establish clear goals Understanding motivations. Establishing your client’s real goals and the motivation behind them is vital to getting your client to buy into the value…

Updated by VouchedFor Team

Not confident of the potential disadvantages of their advisers' recommendations

How to improve your score: Visualise potential issues Connect to emotions. Ask your client to visualise what would happen if something didn’t go according to plan. How would they feel? By getting the…

Updated by VouchedFor Team

Did not discuss the risks associated with getting a mortgage

How to improve your score: Relate explanations to your client’s circumstance When explaining risks, relate them to the client’s own circumstances, using elements from their lives to illustrate the si…

Updated by VouchedFor Team

Didn't know how their adviser earned money with respect to the mortgage they discussed

How to improve your score: Explanation Confidence in your structure. Be confident explaining any explicit costs as well as how you’ll get paid from lenders up front. Obviously don’t start your conver…

Updated by VouchedFor Team

Not sure how their adviser's fees work (client)

How to improve your score: Explanation Confidence in your structure. Be confident explaining your costs and charges - very few clients shop around or choose an adviser based on their fee. If your cli…

Updated by VouchedFor Team

Didn't know how their adviser would earn money with respect to the mortgage

How to improve your score: Explanation Confidence in your structure. Be confident explaining any explicit costs as well as how you’ll get paid from lenders up front. Obviously don’t start your conver…

Updated by VouchedFor Team

Not sure how their adviser's fees work (prospect)

How to improve your score: Explanation Confidence in your structure. Be confident explaining your costs and charges - very few clients shop around or choose an adviser based on their fee. If your cli…

Updated by VouchedFor Team

Value for Money, Quality of Advice & Quality of Service Ratings

Negative reviews are rare as most clients are happy with their adviser. If you do happen to receive a less-than-positive review however, don't worry! The best thing you can do is reply to it. Your re…

Updated by VouchedFor Team

Impact of their circumstances on the policy were not explained to them

Updated by VouchedFor Team

Not sure they're on the most suitable protection policy for them

How to improve your score: Understand your client’s goals To find the most suitable policy for your client, you need to understand: - Their present situation - Their preferences - What they’re trying…

Updated by VouchedFor Team

Not sure how their adviser or firm earned money with respect to the protection products they discussed

How to improve your score: Explanation Confidence in your structure. Be confident explaining any explicit costs as well as how you’ll get paid up front. Obviously don’t start your conversation talkin…

Updated by VouchedFor Team

Didn't talk about any sensitive personal information throughout the process

How to improve your score: Starting your conversations Establish Rapport. Rapport extends beyond small-talk. Finding genuine common ground to talk about which connects you to your client. In each int…

Updated by VouchedFor Team

Didn't discuss their circumstances as part of the process

How to improve your score: Starting your conversations Establish Rapport. Rapport extends beyond small-talk. Finding genuine common ground to talk about which connects you to your client. In each int…

Updated by VouchedFor Team

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