Updates to Elevation survey questions January 2024
Updates to Elevation survey questions - January 2024
We'll soon be adding the following questions to the Mortgage Advice Elevation survey to better test clients' understanding of the mortgage they’ve taken out.
What happens at the end of your mortgage term? (e.g. after 25 years)
- I will have a lump sum to pay
- I will not have a lump sum to pay
- Not sure
(A response of 'Not Sure' will be flagged in the Adviser Action List, against an individual review and in weekly 'alert' emails sent to firms and advisers)
What would happen to your mortgage payment if your lender’s interest rates increased today?
- My monthly payment wouldn't change until the end of my fixed rate term
- My monthly payment wouldn't ever change
- My monthly payment would increase
- Not sure
(A response of 'Not Sure' will be flagged in the Adviser Action List, against an individual review and in weekly 'alert' emails sent to firms and advisers)
When taking out your mortgage did you clear any debts with the money raised? (e.g. credit cards or personal loans)
- Yes
- No
- Not sure
On the Protection Advice Elevation survey we're adding a question to better test understanding of the insurance policy the client has taken out.
Would you still be able to make a claim on your insurance if you don’t keep up your payments?
- Yes
- No
- Not sure
(A response of 'Not Sure' will be flagged in the Adviser Action List, against an individual review and in weekly 'alert' emails sent to firms and advisers)
In addition to these changes we're currently reviewing the questions in the Financial Advice and Equity Release Elevation surveys. Any changes made to these will be communicated out ahead of time.
