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Account & Support

Login, account access, troubleshooting, and how to reach our team
How to change your email address?
You can update your email address by logging into your Account and going to "Settings & billing"  This will trigger an email to you to verify your n...
How to change your password
Once logged in: Click the 'Settings and Billing' tab on the left-hand side Scroll down and enter a new password in the textbox Click 'Update details' ...
Complaints
We hope you never have cause to complain about our service, but we take any complaints received extremely seriously and always look to put them right,...
Can I change my firm name and email?
When performing our checks, we verify the firm name and email addresses of professionals registered with VouchedFor.  Therefore, any time that an advi...
How can I see if a charge has been refunded?
Sometimes you may not see any movement in your bank account when you receive a refund. This is because often the payment is cancelled before it leaves...
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