Answers that we consider to be a marker of potential risk
Financial Advice
Question | Answer |
|---|---|
How often do you and {{first_name}} speak? | Less than once a year |
How do you pay for your adviser's services? | Not sure |
What topics do you discuss in your sessions with {{first_name}}? | We only talk about my finances |
Who normally initiates communication between you and {{first_name}}? | Only me |
How do you engage with the correspondence you receive from {{first_name}} and/or their firm? | I barely read them at all N/A - I don't receive any correspondence |
How clear is the correspondence you receive from {{first_name}} and/or their firm? | N/A - I don't receive any correspondence |
How confident are you that you understand the potential disadvantages of {{first_name}}'s recommendations? | The disadvantages were not pointed out or explained to me |
What is your understanding of whether your investments could fall in value? | I wouldn’t ever expect my investments to fall in value Not sure |
Mortgage Advice
Question | Answer |
|---|---|
Would you let {{first_name}} / their firm know about personal challenges (e.g. bereavement, health issues, relationship difficulties)? | I wouldn’t let them know |
To what extent were your 5-10 year plans taken into account in selecting the mortgage? | They were not discussed |
How confident are you that you’re on the most suitable mortgage for you? | Not sure |
How did {{first_name}} earn money from working with you? | Not sure |
Did you discuss the risks associated with getting a mortgage? | We didn’t discuss the risks associated with getting a mortgage |
When taking out your mortgage did you clear any debts with the money raised? (e.g. credit cards or personal loans) | Not sure |
What happens at the end of your full mortgage term? (e.g. after 25 years) | Not sure |
What would happen to your mortgage payment if your lender’s interest rates increased today? | My monthly payment wouldn’t ever change Not sure |
Protection Advice
Question | Answer |
|---|---|
How do you engage with the correspondence you receive from {{first_name}} and/or their firm? | I barely read them at all N/A - I don't receive any correspondence |
How were your personal circumstances discussed as part of the process? | We didn't discuss my personal circumstances |
How comfortable did you feel discussing sensitive personal information through the process? | I didn't feel that comfortable |
How confident are you that {{first_name}} found you the most suitable insurance / protection policy for you? | Not sure |
How did {{first_name}} and their firm earn money from working with you? | Not sure |
How confident are you that you understand the impact of your personal circumstances on your policy? | The impact of my personal circumstances on the policy were not explained to me |
Would you still be able to make a claim on your insurance if you don’t keep up your payments? | Yes Not sure |
Equity Release Advice
Question | Answer |
|---|---|
How do you engage with the correspondence you receive from {{first_name}} and/or their firm? | I barely read them at all N/A - I don't receive any correspondence |
Would you let {{first_name}} / their firm know about personal challenges (e.g. bereavement, health issues, relationship difficulties)? | I wouldn’t let them know |
How confident are you that you understand the potential disadvantages of {{first_name}}'s recommendations? | The disadvantages were not pointed out or explained to me |
Who will own the house after you move into long term care or pass away? | Not sure |
Can a change in interest rates impact how much you or your estate needs to pay in relation to the equity release? | Not sure |
How did {{first_name}} earn money from working with you? | Not sure |