Financial Advisers - Transferred Clients Questions and Answers
When should this feedback form be used?
This feedback form should be used when clients have transferred from one adviser to another. As an example; John has 100 clients, he is retiring so Sarah is now going to take on the clients. Sarah will invite feedback from each client following their first meeting with her to find out how the clients found the transfer process.
Will this feedback be displayed on my public profile?
No, this feedback will always private to you and your firm.
Questions and Answers
Page 1
Your feedback for adviser, [adviser full name]
Thank you for leaving feedback through vouchedfor.co.uk, this form takes around 5 minutes to complete
All responses will be private to the adviser and their firm
In what circumstances would you recommend [adviser first name] to a family member, friend or colleague?*
I would not recommend them
I would consider recommending them to people with a specific need, or in a specific situation
I would consider recommending them to anyone who expressed a need to speak to an adviser
I would be a passionate advocate for them
How did you find the process of becoming a client of [adviser first name]?
Free text
How did the process of becoming a client compare to your expectations?
The process was harder than I expected
The process was about as easy as I expected
The process was easier than I expected
The process was much easier than expected
□ Yes, I have been a client of [adviser full name] in the past 5 years, no-one has submitted this review on my behalf, I understand I am responsible for its content and I accept the terms and conditions
Page 2
Your feedback for adviser, [adviser full name]
Who normally initiates communication between you and [adviser first name]?
Only me
Normally me, sometimes the adviser
Roughly 50/50 between me and the adviser
Normally the adviser, sometimes me
Only the adviser
Between scheduled meetings, in what circumstances would you contact [adviser first name]?
Whenever I have a question
Only for an urgent or important question
I would always wait for the next scheduled meeting
How do you engage with the correspondence you receive from [adviser first name] and/or their firm?
I take time to read them in full
I quickly look for the most important parts
I barely read them all
N/A - I don’t receive any correspondence
How clear is the correspondence you receive from [adviser first name] and/or their firm?
Not clear
Quite clear
Clear
Couldn’t be clearer
N/a I don’t receive any correspondence
How confident are you that you are on-track to achieve the goals you are working towards with [adviser first name]?
Not sure
Quite confident I’m on track
Confident I’m on track
Couldn’t be more confident I’m on track
How do you pay for your adviser's services?
I pay a fixed fee
I pay a percentage of my assets
I pay a combination of a fixed fee and percentage
I pay an hourly fee
Not sure
Other
How confident are you that you understand the potential disadvantages of [adviser first name]'s recommendations?
The potential disadvantages were not pointed out or explained to me
I have some understanding but would have preferred more clarity before making my decision
I have enough understanding to be confident in my decision
I couldn’t be more confident I understand the potential disadvantages
What is your understanding of whether your investments could fall in value?
I understand my investments could fall in value
I wouldn't ever expect my investments to fall in value
Not sure
Has the amount of investment significantly impacted your financial situation in any of the following ways? (select all that apply)
It has reduced my ability to cover important day to day expenses
It has reduced my confidence that I have enough money in easily_accessible savings, to meet the cost of any emergencies
None of these
What topics do you discuss in your sessions with [adviser first name]?
We only talk about finances
We talk about developments in my life - but it wouldn’t feel right to talk about anything too personal other than finances
Other than talking about my finances, I feel comfortable talking to them about personal challenges (e.e bereavement, health issues, relationship difficulties…)
Page 3
Your feedback for adviser, [adviser full name]
The questions below are optional and typically take 30 seconds to complete. If you complete these, you consent to us storing this information. The information is used to improve our services and by the adviser and their firm to help deliver a better client experience.
Button: Skip this step
What is your gender?
How old are you?
What is your level of financial expertise?
Very high - For example, I am a qualified economist, fund manager or similar
High - For example, I regularly follow the financial news
Average - I understand the basics
Low - I don't have the time or inclination to become a financial whizz!
Page 4
Your feedback for adviser, [adviser full name]
Confirm your identity
Lastly, we need to confirm you have a valid email address by sending you an email.
Your name and email can be used by [adviser first name] and their firm to identify your feedback.
First name
□ I understand you may ask this adviser for email evidence of our professional relationship if required, to help prevent fraudulent feedback
Help us prevent fraud (optional and data kept private)
Surname
Postcode
Phone number (optional)
We only use these details if a concern is raised about the authenticity of your feedback. We will keep them private.