Maximum client confidence they understand the impact of circumstances on the policy
Maximum client confidence they understand the impact of personal circumstances on the policy is a Driver of Elevation Goal 2: Delighting existing clients, promoting advocacy and retention
Data based on responses to the following question, asked in the Verified Client review form
“How confident are you that you understand the impact of your personal circumstances on your policy?”
Possible responses
The impact of my personal circumstances on the policy were not explained to me
My personal circumstances don't impact the premium and/or exclusions on my policy
I have a good understanding of how my personal circumstances impact the premium and/or exclusions on my policy
I have some understanding of how my personal circumstances impact the premium and/or exclusions on my policy
I couldn't be more confident I understand how my personal circumstances impact the premium and/or exclusions on my policy
Maximum Responsiveness Score
Proportion of respondents answering “I couldn't be more confident I understand how my personal circumstances impact the premium and/or exclusions on my policy”