How can I raise a technical issue?
Have you spotted a technical issue with your profile or the website? Let us know and we would attend to it as quickly as possible!
When raising an issue on VouchedFor, we believe that open, honest, and direct communication is key. If you’re having trouble navigating around our website, or suspect specific faults on the site, please don't hesitate to get in touch.
What happens when you raise a technical issue?
The VouchedFor customer service team ensures that all queries are looked at by raising a card with the product team.
The team member you speak to will monitor developments and update you on the outcome (whether it's an issue that's been fixed or if it's something that the team can walk you through).
If your feedback or issue is part of a bigger product update, it may take slightly longer for this to be fixed. However, we do prioritise every issue raised and solve issues based on the number of people who have fed back on that. We will always try to prioritise issues or improvements that make our site a better experience for both our advice seekers and advisers.
If you have a technical issue, please feel free to send us across an email on customer_service@vouchedfor.co.uk.
