What checks do VouchedFor run?
Passing our checks is a large part of the VouchedFor standard
We now run more checks than any other adviser directory or industry body, here's our current list:
- We check advisers have the appropriate permissions to practice from their regulators or accreditation bodies (FCA, ACCA, ACA, SRA and more!).
- We require advisers to certify their independent status, service by service
- We check advisers’ location and contact details
- We require advisers to upload certificates for their qualifications
- We spot-check qualifications to ensure they are genuine and check every qualification for Pension Transfer Specialists
- We check advisers’ client reviews are genuine using an algorithm and other means
- We spot-check each 10th review that is submitted onto the site
- We ask consumers who submit an enquiry to an adviser on VouchedFor to leave a first impression review of their experience.
- We encourage advisers to publish their fees
- We monitor complaints and news outlets
- We track client outcomes, e.g. how many are happy and get the help they need, (currently 60% give us feedback)
We're always looking for ways to improve our checks, if you have any feedback or suggestions, please do let us know!
