Confident circumstances were listened to
Updated
Confident personal circumstances were listened to is a Driver of Elevation Goal 3: Safeguarding clients’ best interests, mitigating risk
Data based on responses to the following question, asked in the Verified Client review form
“How were your personal circumstances discussed as part of the process?”
Possible responses
- We didn't discuss my personal circumstances
- They listened to my personal circumstances
- They listened to my personal circumstances and I felt they fully understood them
- They listened to, and fully understood my personal circumstances, and recommended a solution based on my specific situation
Confident personal circumstances were listened to Score
Proportion of respondents answering “We didn't discuss my personal circumstances”
